Refund policy

Returns & Refunds

Because our products are live, perishable goods, the standard 14-day “change of mind” return right under the Consumer Contracts Regulations does not apply.

We cannot accept returns or offer refunds where:

• you have simply changed your mind,

• plants have deteriorated due to delay in planting, lack of care, or unsuitable growing conditions.

If plants arrive damaged or incorrect, please notify us within 36 hours of delivery at info@woottensplants.co.uk, quoting your order number and attaching photographs of the plants and packaging.

• Minor breakages (e.g. broken leaves, spilled compost) may occur and are not considered grounds for refund.

• For significant damage or errors, we will offer a refund or replacement at our discretion.

Please retain the original packaging — we may ask you to return the plants via our carrier. We will bear return carriage costs only if we request the return.